Uttercode Healthcare ERP — User Guide & Technical Manual
Welcome to the official documentation for Uttercode Healthcare ERP, an enterprise Hospital Information System (HIS) and Clinical Operating Platform developed by Uttercode Software and Services.
This comprehensive manual is written for medical directors, consulting physicians, surgeons, nursing staff, ward supervisors, front desk receptionists, pharmacists, laboratory technicians, billing executives, biomedical engineers, and system administrators.
1. System Architecture & Capabilities
Uttercode Healthcare ERP is engineered to eliminate clinical friction, accelerate doctor consultation workflows, provide 100% bed occupancy visibility, and maintain airtight financial accountability across inpatient and outpatient hospital departments:
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│ Uttercode Healthcare ERP Platform │
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┌─────────────┐ ┌─────────────┐ ┌─────────────┐ ┌─────────────┐ ┌─────────────┐
│ Clinical & │ │ IPD Ward & │ │ Pharmacy & │ │ Biomedical │ │ Billing & │
│ OPD Suite │ │ Bed Matrix │ │ Medical FIFO│ │ Asset Engine│ │ Accounting │
└─────────────┘ └─────────────┘ └─────────────┘ └─────────────┘ └─────────────┘- Clinical & OPD Suite: Universal Health ID (UHID), Appointment Calendar, Token Queue Desk, Doctor Consultation Workstation, Vitals Capture, Diagnostic Orders, and < 90-second 1-Click E-Prescriptions.
- IPD Ward & Inpatient Management: Real-time interactive Visual Bed Matrix Grid, Ward Allocation, Inpatient Admissions, Doctor Daily Rounds, Nursing Vitals Charting, and Clinical Discharge Summaries.
- Pharmacy & Medical Inventory: Generic Formulation to Brand Mapping, Batch & Expiry FIFO stock dispensing, 10 Hospital Item Categories (Medicines, Surgical, Consumables, Diagnostics, Disposables), and Low-Stock Reorder Alarms.
- Biomedical & Infrastructure Assets: Diagnostic machines (MRI, CT, X-Ray), Life Support (Ventilator, Dialysis), Patient Monitors, Surgical OT equipment calibration schedules, and breakdown tracking.
- Certificates & Consent Studio: Dynamic variable template builder for Medical Sickness, Fitness, Surgical Informed Consent, High-Risk Anesthesia Consent, and DAMA/LAMA forms.
- Single-Window Billing & Double-Entry Accounts: Centralized patient ledger, advance deposit receipts, IPD final settlement bills, General Ledger, Day Book, Cash/Bank Books, Vendor POs, and GST compliance.
2. Supported User Personas (RBAC Matrix)
Uttercode Healthcare ERP features granular Role-Based Access Control (RBAC) supporting 8 distinct operational roles:
| # | Role Persona | Primary Responsibilities | Target Dashboard & Menu Scope |
|---|---|---|---|
| 1 | Hospital Admin / Medical Director | Hospital command center, bed occupancy, doctor performance & clinical audits | Full unrestricted access to all clinical, financial, inventory, and system modules |
| 2 | Consulting Doctor / Surgeon | OPD consultations, clinical notes, E-Rx prescriptions, lab requests & IPD rounds | OPD Consultation Desk, IPD Inpatient Rounds, Diagnosis, Prescription Templates |
| 3 | Nursing Staff / Ward In-Charge | Ward bed matrix, inpatient admissions, periodic vitals charting & ward shift transfers | Visual Bed Matrix, IPD Admissions, Vitals Kiosk, Ward Medication Administration |
| 4 | Reception / Front Desk | Patient UHID registration, appointment booking, calendar slots & token queue | Patient Directory, OPD Booking, Appointment Calendar, Doctor Schedules |
| 5 | Hospital Pharmacist | Barcode medicine dispensing, batch FIFO tracking, generic search & supplier POs | Pharmacy Counter, Medicine Master, Batch Expiry, Stock Transfers, Purchase |
| 6 | Pathology / Lab Technician | Sample barcoding, test parameter entry, abnormal panic flags & report sign-off | Diagnostic Test Orders, Sample Collection Tracker, Result Entry, Lab Reports |
| 7 | Billing & Cashier Executive | Single-window patient billing, advance deposit receipts, IPD discharge clearance | Billing Desk, Advance Receipts, Final Bill Settlement, Gate Passes, Cash Daybook |
| 8 | Biomedical & Maintenance Staff | Medical device registry, calibration schedules, breakdown repair logs & AMC | Biomedical Equipment Master, Maintenance Logs, AMC Expiry Alerts, Utilities |
3. End-to-End Patient Hospital Care Lifecycle
Patient Arrival & Registration (UHID Generation)
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OPD Appointment Slot / Walk-in Token Allocation
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Doctor Consultation Desk (Vitals, Notes, Diagnosis)
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1-Click E-Prescription (Rx) & Diagnostic Lab Orders
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[If Inpatient Needed] ➔ IPD Admission & Bed Matrix Allotment
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Daily Doctor Rounds & Nursing Vitals
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Pharmacy & Consumables Consumption
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Clinical Discharge Summary Preparation
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Single-Window Billing & Advance Balance Settlement
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Printable Gate Pass, Medical Certificate & Home Rx4. Documentation Index & Table of Contents
| Chapter | Title | Primary Focus Area |
|---|---|---|
| 01 | Getting Started & System Navigation | System login, topbar navigation, sidebar modules, profile & password setup |
| 02 | Dedicated Role-Based Dashboards | Persona-tailored KPI widgets, live bed occupancy counters & action shortcuts |
| 03 | Patient 360° Records & Universal Health ID (UHID) | Patient registration, demographics, blood group, allergies & medical history |
| 04 | OPD Appointments, Calendar & Token Queue | Appointment slot booking, multi-doctor calendar, walk-in tokens & SMS alerts |
| 05 | Doctor Consultation Desk & Vitals Logging | Clinical examination workstation, vitals recording (BP, SpO2, Temp, BMI) & diagnosis |
| 06 | Smart E-Prescriptions & 1-Click Rx Templates | Brand/generic search, dosage & food timing, reusable Rx templates & branded prints |
| 07 | IPD Ward Management & Visual Bed Matrix Grid | Interactive color-coded bed map, General Ward, ICU, Deluxe & 1-click bed transfers |
| 08 | Inpatient Care, Doctor Rounds & Discharge Summaries | IPD admission lifecycle, daily round notes, nursing charts, discharge summary & gate pass |
| 09 | Hospital Pharmacy & 10-Category FIFO Inventory | Batch & expiry FIFO tracking, generic formulations, 10 hospital item categories & stock alerts |
| 10 | Dynamic Medical Certificates & Consent Studio | Template builder, fitness/sickness certs, surgical consents, DAMA/LAMA forms & PDF prints |
| 11 | Biomedical Machines & Equipment Asset Management | Diagnostic, life-support & OT machine registry, calibration schedules & AMC tracking |
| 12 | Diagnostic Laboratory (LIMS) & Pathology Test Reports | Test catalogs, biological reference ranges, sample barcoding & abnormal panic alerts |
| 13 | Single-Window Patient Billing & Advance Deposits | Consolidated itemized billing, advance receipts, TPA insurance & financial settlement |
| 14 | Hospital Financial Accounting, POs & Quality Inspection | Day Book, General Ledger, Cash/Bank Books, Vendor POs, Inward QI & GST reports |
| 15 | Operational MIS Reports & Clinical Analytics | Bed occupancy, OPD velocity, doctor metrics, pharmacy expiry radar & cashier balancing |
| 16 | System Setup, User Permissions & Offline LAN Operations | Hospital profile, granular RBAC, audit trails, MySQL backups & local LAN setup |
[!TIP] Need help, customization, or technical assistance? Contact the Uttercode engineering team at support@uttercode.com or visit uttercode.com.