12. Support
The Support system is integrated directly into the ERP to help you report bugs, request features, or get operational assistance quickly from the UtterCode team.
Accessing Support
Menu Path: Support (located at the bottom of the left navigation sidebar under the "Setting" section)
Support List
The support dashboard displays all tickets submitted by your team:
- Filter Panel: Click the filter button to search tickets by Bug Type (e.g., Bug Report, UI/UX, Feature Request), Updated Status (e.g., Open, Assigned, In Progress, Resolved), or specific ticket ID (UID).
- Ticket List Table: Displays the Ticket ID (#), Date submitted, Support Type, Title, current Status, uploaded screenshot/attachment, and a View action button.
Submitting a New Support Ticket
To open a new support request, follow these steps:
- Click Support New in the top breadcrumbs of the Support page.
- Select the Support Type that best fits your request (e.g., Bug, Feature, UI/UX, Data, etc.) and enter a clear Support Heading.
- Enter a detailed Description explaining the issue or request.
- Attach files manually (images or videos) if needed, or let the ERP automatically capture a screenshot of your active page layout.
- Click Submit to send the ticket directly to the UtterCode support desk.
Ticket Lifecycle
Once submitted, tickets transition through the following statuses as the support team works on them:
| Status | Meaning |
|---|---|
| Open | The ticket has been submitted and is in the queue. |
| Assigned | A developer/support agent has been assigned to the ticket. |
| In Progress | The issue is actively being investigated or resolved. |
| Need More Info | The support team requires more details, screenshots, or logs from you. |
| Testing | The fix has been developed and is currently in the testing stage. |
| Resolved | The issue has been fixed or the request has been fulfilled. |
| Closed | The ticket is complete and closed. |
| Reopened | A closed ticket has been reopened due to unresolved issues. |
| Pending Client Response | The ticket is waiting for your verification or feedback. |
You can check updates and developer responses at any time by clicking View on any ticket in the Support List.