Support
Use this section when you need help with access, data entry, document sharing, printing, or unexpected system behavior.
Note
- Do not delete, overwrite, or create duplicate records while waiting for support.
- For account, payment, receipt, refund, booking, or invoice issues, inform an admin before making any correction.
- Share screenshots and record numbers whenever possible so support can resolve the issue faster.
Before Contacting Support
- Note the screen or modal name where the issue happened.
- Write down the customer, booking, voucher, task, or file reference involved.
- Try refreshing the page once if the screen is not loading correctly.
- Check that all required fields are filled before submitting a form.
- Confirm your user role has permission for the screen you are trying to open.
Common Issues
| Issue | What To Check |
|---|---|
| Cannot log in | Confirm username, password, internet connection, and whether the account is active. |
| Menu or button not visible | Ask an admin to check your user role permissions. |
| Record is not saving | Review required fields, duplicate entries, and validation messages. |
| Print is not working | Check printer selection, browser pop-up permissions, and preview content. |
| Shared link or file is missing | Confirm the file was uploaded correctly and the correct customer or booking was selected. |
| Wrong amount or account entry | Do not create a duplicate correction without review; inform the account/admin user. |
What To Share With Support
- Your name and user role.
- Date and time of the issue.
- The page, modal, or report name.
- Screenshot of the error or incorrect output.
- Steps you followed before the issue occurred.
- Any related booking, customer, vendor, account, voucher, or task number.
Urgent Cases
Contact the admin or technical support immediately if:
- A payment, receipt, refund, or contra entry was saved incorrectly.
- A booking, invoice, print, or shared document has wrong customer details.
- A user has access to a screen they should not use.
- Uploaded files, backups, or important customer records appear missing.
After Support Resolves The Issue
- Recheck the corrected record before continuing work.
- Add remarks if a manual correction was made.
- Inform affected team members if the change impacts bookings, payments, tasks, or shared documents.