1. Cancellation Policy

You may cancel your subscription or software service at any time by contacting our support team at support@uttercode.com. Please note the following:

• Cancellations must be requested at least 7 days before the next billing cycle to avoid being charged for the upcoming cycle.
• Upon cancellation, you will continue to have access to the service until the end of your current billing period.

2. Refund Policy

We strive to ensure our customers are satisfied with our products and services. However, if you are not completely satisfied, please review our refund policy below:

2.1 Software Purchases

For one-time software purchases:

• Refund requests must be made within 30 days of the purchase date.
• To be eligible for a refund, the software must not have been activated or used extensively.
• Refunds will be processed within 10 business days of the request being approved.
• No refunds will be provided for customized software.

2.2 Subscription Services

For subscription-based services:

• Refunds are available for annual subscriptions if requested within 30 days of the subscription start date.
• Monthly subscriptions are non-refundable.
• No refunds will be issued for partial months of service or for unused features.

3. Exceptions to the Refund Policy

Refunds will not be provided for the following:

• Services that have been fully delivered or used.
• Promotional or discounted offers.
• Products or services that are explicitly marked as non-refundable.
• Customized software.

4. How to Request a Refund

To request a refund, please contact our support team at support@uttercode.com with the following information:

• Your name and contact information
• Order number or subscription details
• Reason for the refund request

We will review your request and notify you of the approval or rejection of your refund within 5 business days.

5. Changes to this Policy

We reserve the right to modify or update this Refund and Cancellation Policy at any time. Changes will be posted on this page, and your continued use of our services after any changes signifies your acceptance of the new terms.